After the events of my last LJ post, I sent a snail mail letter of complaint to the offending place of business.<\/p>\n
Three days later I was surprised and delighted to get a response by e-mail. The response said, in part:<\/p>\n
I have since conducted a meeting with all department heads at this dealership. I want you to know that I have identified the perpetrator of the act referenced in your letter and already have terminated him.<\/p>\n
This behavior is absolutely not tolerated at our dealership. The ignorance demonstrated by this act is the very heart of so many problems in our society today.<\/p>\n
On behalf of our company, I would like to personally apologize for this incident.<\/p>\n
(snip)<\/p>\n
Again, please accept my apology and rest assured that I have taken steps to ensure this never happens again.<\/p><\/blockquote>\n
I’m not only mollified, I’m actually pretty impressed by the response. This is a great example of how to take a customer service disaster and turn it into a positive.
\nThough, truth be told, I have twinges of guilt that I’ve done something that has caused someone to be fired. But then I think about the black tape again and suddenly I don’t feel very guilty.<\/p>\n
Anyway, I thought I would share. If I’m going to harsh on a company in one post, the least I can do is dole some praise their direction when they make amends.<\/p>\n","protected":false},"excerpt":{"rendered":"
After the events of my last LJ post, I sent a snail mail letter of complaint to the offending place of business. Three days later I was surprised and delighted… Read more »<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-41","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=\/wp\/v2\/posts\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=41"}],"version-history":[{"count":0,"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=\/wp\/v2\/posts\/41\/revisions"}],"wp:attachment":[{"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=41"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=41"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/laughingmonkey.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}